1. Introduction to the terms and conditions

1.1 The following terms (the “Terms”) apply to any use by a visitor (the “User”) of the Glasgow Central Tours Web Site (the “Web Site”), and should be read carefully before any such use.

1.2 By accessing or using the Web Site, the User accepts and agrees to be legally bound by these Terms and acknowledges that Glasgow Central Tours, as the owner and operator of the Web Site, has the right to amend or vary these Terms and any of the contents of the Web Site from time to time at its sole discretion. Amendments or variations will take effect when they are posted on the Web Site and, as a result, the User should check the current version of the Terms each time he/she uses the Web Site. These Terms, as amended or varied from time to time, apply to all use of and access to the Web Site, both now and in the future.

1.3 Additional terms and conditions may apply for any purchases made through the Web Site. If so, you will be prompted to view such additional terms and conditions on our Web Site at the time of such purchases and those terms and conditions will apply in addition to these Terms to the extent that the context permits.

2. General disclaimer

2.1 Although Glasgow Central Tours has attempted to provide accurate information on the Web Site, Glasgow Central Tours assumes no responsibility for the accuracy or completeness of such information. Except as stated elsewhere in these Terms the User releases Glasgow Central Tours, its affiliates and subsidiaries (together “Glasgow Central Tours”), and all of their officers, directors, agents and employees, from any liability, for any claims, losses or damages arising out of or in any way connected with the User’s use of the Web Site.

2.2 To the fullest extent permitted by law and except as stated elsewhere in these Terms, Glasgow Central Tours shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to:

(a) any access to or use of or inability to access or use the Web Site, any other hyperlinked web site or any other information or product included or described within the Web Site; or

(b) any person or entity’s reliance on the information presented,

in each case whether arising in tort (including negligence), contract or otherwise even if the User has advised Glasgow Central Tours of the possibility of such damages.

2.3 All information and content provided on the Web Site is provided “as is” without representation or warranty of any kind, either expressed or implied. Without limiting the foregoing, Glasgow Central Tours does not represent or warrant that the Web Site or any of its contents are accurate, current, complete, free from technical or typographical errors, free from changes or harmful components introduced by third parties or free from periodic interruption or errors of any other type. Glasgow Central Tours may revise the information or change the products or services mentioned on the Web Site at any time without notice. Any mention of non-Glasgow Central Tours products or services is for information purposes only and constitutes neither an endorsement nor a recommendation of them. Neither Glasgow Central Tours, nor their suppliers, make any representation or gives any warranty, condition or undertaking, expressed or implied, including (without limitation) as to the satisfactory quality, fitness for a particular purpose, suitability or non-infringement of any third party right or freedom from viruses, whether or not arising from a course of dealing, usage or trade practice.

2.4 Notwithstanding any other provision in these Terms, nothing within these Terms limits or restricts any person’s liability for death or personal injury resulting from its negligence or that of its employees or agents.

2.5 These Terms and the User’s use of the Web Site are governed by all applicable Scottish law, unless the User’s address provided when purchasing a ticket or other item online is in England, when English law applies.

2.6 For any disputes arising out of or in connection with these Terms or the User’s use of the Web Site, if the User’s address provided when purchasing a ticket or other item online is in England then the English courts shall have non-exclusive jurisdiction, otherwise the Scottish courts shall have non-exclusive jurisdiction.

2.7 Glasgow Central Tours makes no representation that the content or materials on the Web Site are appropriate or available for use in other jurisdictions. Access to the Web Site’s content or its materials from jurisdictions where such access is illegal is prohibited. Users who choose to access the Web Site from other jurisdictions do so at their own initiative and risk and are responsible for compliance with all relevant local laws. Glasgow Central Tours is not responsible for any violations of law as a result of the User’s actions.

3. Trademarks and other such rights

3.1 The trademarks and logos (“Marks”) displayed on the Web Site are the property of Glasgow Central Tours or other third parties. The User is not permitted to use these Marks without the prior written consent of Glasgow Central Tours or the relevant third party proprietor of the Marks, and the User acknowledges that any such use may constitute an infringement of the relevant proprietor’s rights.

3.2 The User acknowledges that all intellectual property rights in all materials on the Web Site remain the property of Glasgow Central Tours or the relevant third party proprietor, licensor or other content owner. Except as expressly permitted herein, no portion of the information on the Web Site may be reproduced in any form, or by any means, without prior written permission from the Mark owner.

4. Links to third party web sites

4.1 The Web Site contains links to third party web sites. Access to any other web site through a link on the Web Site is at the User’s own risk and Glasgow Central Tours is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites or the security of any link or communication with those sites.

4.2 Glasgow Central Tours reserves the right to terminate a link to a third party site at any time.

4.3 The provision of a link to a third party web site through the Web Site does not mean that Glasgow Central Tours endorses, authorises or sponsors that web site nor does it mean that Glasgow Central Tours is affiliated with the third party web site’s owners or sponsors. Glasgow Central Tours provides these links merely as a convenience for the User.

5. Online ticket purchases and fees

5.1 The following terms apply if the User purchases tickets through the Web Site or in person at Glasgow Central Station.

5.2 Tour tickets are sold by Glasgow Central Tours at standard prices for the relevant tour, by requesting tickets through the Web Site, the User is placing a booking request for tickets on the Terms that is only deemed accepted by and binding on Glasgow Central Tours once valid payment has been processed and the User has been sent an email confirmation of the User’s booking.

5.3 Tour tickets are sold at the prices stated on the Web Site at the time of purchase. Users should be aware that prices for tickets may change between the date of purchase and the date of the relevant performance. Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, Glasgow Central Tours will not charge for and Users may not claim any refund of the difference.

5.4 Due to the varied and unique nature of the location the tour may not be suitable for person(s) with restricted or impaired mobility. Please contact us for further details.

5.5 The email confirmation of a booking will set out the details of the tour tickets purchased and the total amount paid, including the booking reference number (“booking reference”). Once this confirmation has been sent, the ticket price is non-refundable. The date and time of a booked and paid for ticket will not be transferable to another date and time. Glasgow Central Tours is not responsible in the event that the User selects the wrong tour when booking tickets via the Web Site, or, for reasons out with the control of Glasgow Central Tours, the User is unable to attend their confirmed tour or is excluded from attending the tour under the conditions below.

5.6 Glasgow Central Tours advises the User that e-ticketing is available for bookings, the User may use the e-ticket attached to the email confirmation of booking (“e-ticket”) on the chosen Glasgow Central Tour as their tour ticket. The User may present their e-ticket on a mobile phone or on a print out at the relevant tour start point for scanning by a Glasgow Central Tours staff member to gain entry for the User or, in the case of a group booking, the User’s group (please see clause

5.10 below for further conditions regarding group entry using one e-ticket).

5.7 If an e-ticket is used to admit a group, all members of the group, including the User, must be admitted onto the tour together and the User must be able to provide proof of ticket purchase for all members by showing the relevant e-ticket at all times during the group’s tour (including during a tour) if requested by Glasgow Central Tours staff.

5.8 Users should ensure that they arrive by the advertised performance time, as Glasgow Central Tours reserves the right to refuse admission to customers who arrive after the start of the Tour introduction.

5.9 To make any payment by credit/debit/charge card, the User must provide the cardholder’s name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number.

5.10 Transactions will appear on the cardholder’s bank or card statement as a payment to Glasgow Central Tours/Network Rail.

5.11 Glasgow Central Tours will endeavour to operate its tours in accordance with its advertised programme. However, there will be instances when its ability to deliver a tour is impaired by circumstances beyond its control. In such situations, Glasgow Central Tours reserves the right to cancel a tour, vary the time it starts at or provide customers with an alternative tour. If Glasgow Central Tours does have to cancel a performance, the User’s sole remedy shall be a refund of the price paid for the relevant tour tickets, and no other costs.

5.12 Glasgow Central Tours draws the User’s attention to the conditions of admittance, for tours in Glasgow Central Station and is obliged to and will refuse admission to any person who, in the opinion of an authorised Glasgow Central Tours employee or representative, is under the minimum age required for admittance. Glasgow Central Tours reserve the right to request proof of age and to exclude any such individual from any tour if they appear too young and/or cannot prove they are at least minimum age for admittance. In order for children, aged 12-15 years, to be admitted they must be accompanied by a parent or guardian who is at least 18 years of age. A maximum of three 12-15year olds accompanied by a parent or guardian is permitted. Children under the age of 12 years will not be permitted on a Glasgow Central Tour.

5.13 Use of the tickets will be subject to the terms and conditions set out in the Glasgow Central Tours Terms of Entry, which forms part of these Terms.

6. Prices, payment and VAT

6.1 Purchases made via the Web Site must be paid for using debit, credit or charge card or Glasgow Central Tours voucher (where available).

6.2 All prices displayed on the Web Site (unless otherwise stated) are inclusive of VAT (where applicable).

6.3 All transaction details, including payment card details, are encrypted using PayPal. Further, Glasgow Central Tours seeks to ensure that bank details are never transmitted in clear text through the Glasgow Central Tours booking system.

7.Web site security

7.1 The User agrees not to corrupt (or attempt to corrupt) any data or to circumvent (or attempt to circumvent) any of the security safeguards of Glasgow Central Tours or any of its suppliers.

7.2 The User acknowledges that the Internet is not entirely secure and whilst Glasgow Central Tours will take all reasonable steps to safeguard the security of any payment card information the User imparts through encryption methods, Glasgow Central Tours shall not be liable for any damage that the User may suffer as a result of the loss of confidentiality of any such information.

8. Glasgow Central Tours Terms of Entry – Appendix ‘A’

9. Privacy – Appendix ‘B’

10. User Generated Comments on Glasgow Central Tours Website – Appendix ‘C’

11. – Appendix ‘D’ Cookie Policy

12. Privacy

The User acknowledges that Glasgow Central Tours is entitled to handle any personal information that the User supplies when using the Web Site in accordance with the Privacy Policy, which forms part of these Terms.

13. Miscellaneous

13.1 The failure of Glasgow Central Tours to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

13.2 Glasgow Central Tours may assign, transfer or, where permitted by law, declare a trust over the benefit of its rights and obligations under these Terms to any party at any time without notice to the User. The User may not assign, transfer or declare a trust over his/her rights or obligations under these Terms without Glasgow Central Tours prior written consent, which may be withheld at its absolute discretion.

13.3 Glasgow Central Tours will not be in breach of these Terms or otherwise liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control.

13.4 If any part of these Terms is unenforceable, invalid or illegal (including any provision in which Glasgow Central Tours excludes its liability to the User), the enforce-ability, validity or legality of any other part of these Terms will not be affected or impaired in any way.

13.5 These Terms embody and set forth the entire agreement and understanding between Glasgow Central Tours and the User and supersede all prior oral representations (including negligent representations) or written agreements, understandings or arrangements with respect to the subject matter hereof. Neither party shall be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in these Terms. The provisions of this clause shall not exclude any liability or any right which either party may have in respect of any statements made fraudulently prior to User’s acceptance of these Terms or any fraudulent concealment by the other.

13.6 Any notice to be given by either party to the other may be sent by email or recorded delivery to the address of the other.  In the case of Glasgow Central Tours, this address shall be Glasgow Central Tours, Glasgow Central Station, Gordon St, Glasgow, G1 3SL or by email to [email protected] each as amended herein from time to time.  In the case of the User, such an address shall be that provided at the time of registration or such other address as the User may from time to time have communicated to Glasgow Central Tours in writing or by email to [email protected].  If sent by email, a notice shall be deemed to be received on the day it was sent or, if sent by recorded delivery, shall be deemed to be served two days following the date of posting.

13.7 Some of the provisions of these Terms are for the benefit of Glasgow Central Tours and its officers, directors, employees, agents, subsidiaries, affiliates, suppliers and third party information providers.  Each of these persons or entities shall have the right to assert and enforce those provisions directly against the User on its own behalf if the User violates any of these Terms.  Save for the foregoing, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no rights or benefits expressly or impliedly conferred by them shall be enforceable under that Act against the parties by any other person.

Appendix ‘A’

Glasgow Central Tours Terms of Entry

1. Introduction

1.1 Glasgow Central Tours wants all of its customers to enjoy their visit to its tours. To help ensure this, admission to any Glasgow Central Tour is subject to the following terms and conditions. By purchasing or using a Glasgow Central Tours ticket, customers agree to be bound by these terms and conditions.

2. Key points

2.1 Behaviour: Glasgow Central Tours reserves the right to require customers who are disruptive, antisocial or violent to leave Glasgow Central Station immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Glasgow Central Tours Tour Guide/ Duty Manager and includes both physical and verbal abuse.

2.2 Alcohol and Food Policy: Neither alcohol nor food may be brought onto the tours. Any User considered by the Tour Guide /Duty Manager to be under the influence of alcohol or drugs will be required to leave Glasgow Central Station Immediately.

2.3 Mobile Devices: All mobile devices including mobile telephones must be switched to silent at all times during the tour.

2.4 Photography will be permitted on the Tour at the discretion of the Tour Guide. Users will be informed, prior to starting the tour, of when and where photography is permitted in Glasgow Central Station. Users are required to confirm with the Tour Guide, if they are in any doubt, as to where and when they can take photographs. No video footage is permitted at any point or place within the tour or within Glasgow Central Station.

2.6 Search Policy: Glasgow Central Tours reserves the right to search a customer’s possessions whilst on the premises for any item which a staff member believes may contravene these terms and conditions. Customers must consent to being searched for any item which a staff member believes may contravene these terms and conditions. Glasgow Central Tours reserves the right to refuse entry or require a customer to leave without entitlement to a refund if consent is not given.

2.7 Parking: Glasgow Central Tours is not responsible for the parking regulations imposed by third parties, including any cost imposed on customers. Customers should take up any issues directly with the third party concerned.

2.8 Refunds: Tickets or gift vouchers purchased for a tour with Glasgow Central Tours are non-refundable. Ticket prices may change between the date of purchase and the date of the relevant performance. Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, Glasgow Central Tours will not charge for and customers may not claim any refund of the difference.

3. Entry onto a Glasgow Central Tour

3.1 Only customers in possession of a valid ticket will be admitted onto the tour to which the ticket relates and admission will be permitted only for the duration of the tour specified by the ticket. At the time of receipt or collection, customers should check that the ticket’s details are correct as tickets cannot be later exchanged or refunded in the event of any error.

3.2 Lost, stolen or damaged tickets will not be replaced. Any customer who does not hold a valid ticket may be required to leave the premises.

3.3 Customers should keep the ticket stubs or e-tickets with them at all times.

3.4 Glasgow Central Tours will refuse admission to any person who, in the opinion of an authorised Glasgow Central Tours employee or representative, is under the minimum age required for a tour and cannot prove that they are at least the minimum age required. Glasgow Central Tours expressly reserves the right to request photographic identification verifying the age of the User. Photocopies of birth certificates, (together with a form of photographic identification connecting the name on the birth certificate to the User), are acceptable. Children under the age of 12 will not be granted entry onto a Glasgow Central Tour. Children aged 12-15years of age must be accompanied by a parent or guardian. In a group a maximum of three 12-15 year old children for each parent or guardian is permitted.

3.5 Carers of disabled customers are entitled to a free ticket if the person they are accompanying can show a valid locally issued disability card. Guide and Hearing dogs are welcome but other animals are not permitted on the tour.

3.6 In order to avoid disturbing other Users, Users who arrive after the introduction to the Tour has been given, will only be permitted entry onto the tour at the Tour Guide/Duty Manager’s sole discretion.

4. Our obligations

4.1 Although Glasgow Central Tours seeks to follow its advertised programme, it reserves the right to cancel or reschedule a performance, if forced to do so by circumstances beyond its control.

4.2 If a Tour is cancelled, rescheduled or substituted, the Tour Guide/Duty Manager will have the sole discretion to decide whether to refund customers the cost of their tickets or to issue replacement tickets for a tour at an alternative time.


5. Safety and security

5.1 Glasgow Central Tours reserves the right to refuse the entry onto its premises of any person who is believed to be intoxicated and may require any person or customer who is believed to be intoxicated to leave the premises immediately without any entitlement to a refund.

5.2 No customer is allowed to bring any illegal substances or weapons onto the

premises. Anyone found in possession of such items will be refused entry or will be required to leave the premises immediately without any entitlement to a refund. Glasgow Central Tours takes such matters seriously and may report the incident to the police.

5.3 In order to comply with applicable health and safety legislation, customers must at all times remain within the public areas of the premises and must not obstruct the aisles with personal belongings.

5.4 Customers must keep their personal belongings with them at all times. Glasgow Central Tours accepts no responsibility for the loss, theft, alteration or damage to any personal items brought onto the premises.

5.5 Customers are not permitted to smoke on the premises of any Glasgow Central Tours this includes any form of electronic cigarette or other artificial smoking devices. Glasgow Central Tours reserves the right to require any person or customer found to be in contravention of this rule to leave the premises immediately without any entitlement to a refund.

6. Other matters

6.1 Nothing in these terms and conditions affects your statutory rights as a customer or excludes or limits Glasgow Central Tours’ liability for fraud or for death or personal injury resulting from Glasgow Central Tours’ negligence or for any other liability which Glasgow Central Tours cannot exclude or limit under law but otherwise Glasgow Central Tours’ liability to you as a customer shall be limited to the ticket price paid.

6.2 In addition to its other rights, in the event that a customer or group of customers breach or breaches any of the terms and conditions of this policy, Glasgow Central Tours reserves the right to take such action as is necessary to prevent a reoccurrence of such breach (including recovering any costs incurred). Such action may include banning the relevant customer or customers from all Glasgow Central Tours premises and/or taking legal action.

6.3 Glasgow Central Tours reserves the right to charge for any additional service or product which it may supply.

6.4 Any Glasgow Central Tours Guide/ Duty Manager may refuse entry to any person onto the premises of the relevant Glasgow Central Tour at any time and will be under no obligation to provide a reason to that person.

6.5 Glasgow Central Tours accepts no responsibility for any information displayed or broadcast on the premises by any third party.

6.6 Glasgow Central Tours reserves the right to amend these terms and conditions from time to time without notice.


Appendix ‘B’


1. Your consent

By using our website and providing us with your personal information you agree that we may collect and use your information in accordance with this Privacy Policy.

Where you submit information (including information containing personal data) to us, you confirm that you have all necessary permissions and consents to do so and that you have read, and agree to, the terms of our Privacy Policy.

2. What information do we collect and how do we use it?

By entering your personal information on the Glasgow Central Tours web site you agree that we may retain your information and it may be held by Glasgow Central Tours or by any third party company which processes it on our behalf.

3. General Bookings and purchases

Information we may collect from you

If you wish to book tickets using our website or otherwise, we will need to know some details about you such as your name, e-mail address and payment card details.

If you contact us or have an enquiry we will also keep a record of this.

4. How we use this information

We gather this information to allow us, our agents and sub-contractors to process your booking, fulfil your orders and to send you service related emails for your booking.

We may also use these details to send you a follow-up email after your tour visit, to check that you were satisfied with our service.

5. Other uses of our website

There may be other ways in which we collect and process your information when you visit our website, for example:

  • we may ask you to complete surveys for research purposes (although you do not have to respond to them).
  • details of your visits to our website (including, but not limited to, traffic data, location data, weblogs and other communication data) and the pages that you access.
  • information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual – please see our Cookie Policy for more details.

We may use this information to:

  • to ensure that content from our website is presented in the most effective manner for you and for your computer.
  • to help diagnose problems with our server and to administer our website.
  • to notify you about any changes to our website.

6. External web sites

Our website may link to a number of external websites. If you click on one of these links you acknowledge that your access of such websites will be subject to that website’s own terms and conditions and privacy policy. Glasgow Central Tours has no control over how such information is used by these websites and, as such, any course of action you have regarding any alleged misuse of such information must be against the owners of the relevant website. You acknowledge that the same information may be provided by you to both that website and Glasgow Central Tours, but only when specifically provided to Glasgow Central Tours is it subject to this Privacy Policy. Please check the relevant terms and conditions and privacy policy before using such websites.

7. What about “cookies”?

“Cookies” are small pieces of information that are stored by your browser on your computer.

We use cookies to let you move around our website and use essential features such as our online ticket booking system. We also use cookies to keep track of the pages you and other visitors to our website have viewed and to tell us whether you have visited the website previously in order to deliver a better service for example, to store information about your preferences and to identify you and allow us to efficiently operate our login service.

The information we store within the cookie is encoded and restricted so only we (and our trusted third parties) are able to access this information.

Please see our Cookie Policy for more information on how we use cookies, and how you can adjust your cookie settings. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of our website.

8. How does Glasgow Central Tours protect customer information?

While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures (including appropriate technical and organisational measures) in the storage and disclosure of information which you have given us, to prevent unauthorised access or loss. Our security procedures mean that we may occasionally request proof of identity before we are able to discuss your account details or other queries.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

9. Will Glasgow Central Tours disclose the information it collects to outside parties?

We may share your information in the following circumstances:

9.1 If you enter a competition on our website, we may pass your details on to third parties for the purposes of administering the competition and/or delivering prizes.

9.2 To other members of our group, our partners and service providers (such as our agents and sub-contractors) for the purpose of managing or administering certain aspects of our website, or to help us develop new services.

9.3 If you have given us your consent to do so, we may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If subsequently you do not wish us to disclose your information in this way, please contact our Customer Services team by emailing [email protected]

9.4 If we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and us.

9.5 Where we are obliged to, or permitted to do so, by law, court order or to comply with any search warrant or similar presented to Glasgow Central Tours by any to law enforcement or government officer.

9.6 In the event that our business is sold or integrated with another business your information may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business.

9.7 We may provide aggregate statistics about you, our other customers, sales, traffic patterns and related site information to reputable third party vendors, but these statistics will be anonymous and not include any personal identifying information.

10. Third Party Advertising

We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. This information is aggregated and anonymous information and does not include personally identifiable information.

If you would like more information about this practice and to know your choices over having this information used by these companies please see our Cookie Policy or contact us at [email protected]

11. Updating, Verifying and Deleting Personal Data

You may inform us of any changes in your information. In accordance with our obligations under the Data Protection Act 1998, we will update or delete your information accordingly. To find out what information we hold about you or to have your information updated, amended or removed from our database, please email us at [email protected] Any such data subject access requests may be subject to a small admin fee.

12. Tell us what you think

Glasgow Central Tours welcomes your questions and comments about privacy. Please e-mail us at [email protected]


Appendix ‘C’


User Generated Comments on Glasgow Central Tours Website

  1. Glasgow Central Tours reserves the right to remove user generated content from its website, especially if the content is;
    • Likely to disrupt, provoke, attack or offend others
    • Racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable
    • Likely to offend with swear words or other language
    • Condoning or encouraging breaking the law or participating unlawful activity including breach of copyright, defamation and contempt of court.
    • Advertising products or services for profit or gain
    • Seen to impersonate someone else
    • Including contact details such as phone numbers, postal or email addresses
    • Written in anything other than English
    • Linking to other websites which also break any of the guidelines mentioned in this list
    • Encouraging activities which could endanger the safety or well-being of others
    • Considered to be ‘spam’, posts containing the same, or similar message posted multiple times
    • Off-topic for the particular message board
  2. We ask that any contributors of user generated content on our website;
    • Try to be fair, truthful and accurate
    • Don’t write anything discriminatory, racist, abusive, obscene, inflammatory or unlawful
    • Take issue with the opinion, not the person
    • Respect the fact other people’s opinions may differ from yours
    • Show restraint when pointing out error or misinterpretation
    • Don’t use spam


We make an effort to monitor content during normal business hours, and will try to respond to any issue arising as soon as possible.

Appendix ‘D’

Cookie Policy

Network Rail Ltd is committed to safeguarding the privacy of our users while providing the highest possible quality of service. Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you.

Who we are

In this privacy policy references to we, us and our are to Network Rail Ltd. References to our Website or the Website are to final live domain.

What information we collect and how

The information we collect via the Website may include:

  • Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc
  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  • Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureau payment gateway name.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  • Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Cookie policy

Network Rail Ltd makes use of internet browser cookies, which we use to identify you for login purposes and Google analytics to analyse how users use our website. Cookies are small amounts of information which we store on your computer. These cookies are not used in any way for marketing or advertising purposes, and exist solely to improve the ease of use of this site. You may choose not to use cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However if you select this setting you may be unable to access certain parts of our site. For more information on cookies, please visit www.allaboutcookies.org.

We use Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”). Google Analytics uses cookies to help analyse how users use our websites. The information generated by the cookies about your use of our websites and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. You may also stop the transmission of information generated by the cookies about your use of the website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here http://tools.google.com/dlpage/gaoptout.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  • To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service).
  • In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
  • We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following email address:.

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.